ROLE

To enhance outcomes for residents by involving and actively providing relatives and friends with a communication avenue that reflects collaborative approaches to resident centered care.This will facilitate the facility to achieve best possible health outcomes and wellness for all residents by ensuring quality of care, whilst maintaining and constantly improving collaboration through dissemination of information between all stakeholders. This will assist to further facilitate ongoing collaborative relations between staff, relatives and friends.

Terms of Reference

• To communicate information regarding overall resident population needs and status from the ‘grass roots’ level in an ‘as it happens’ time frame.
• To support staff in the provision of services and emotional support to residents.
• To reflect, identify, and communicate changes in the care environment in a timely manner.
• To provide responsive quality interventions in response to identified changes so that optimal resident outcomes are achieved.
• To provide a consistent approach to communication avenues to all relatives and friends.
• To advise on the organisational Strategic Plan goals and evaluation with the primary purpose being health and wellness of residents, and upholding the Good Shepherd spirit.
• To identify areas for improvement and identify areas where the facility is performing well.
• To provide relevant quality plan information to the meeting.
• To involve Relatives and Friends in the process and ratification (ie: seeking input and feedback from the group) towards the procurement of capital items that will enhance resident care and assist in achieving set key performance indicators.
• To provide opportunity to feedback to Relatives and Friends information regarding both facility and organisational improvements.
• To inform Relatives and Friends regarding how the organisation continuously maintains compliance with Local, State, and Federal regulations.
• To facilitate communication avenues available to relatives and friends to provide feedback to the organisation.

Membership

Abbotsford Nursing Home and Abbotsford Hostel

• Relatives and Friends
• Quality Manager (Chairperson)
• Hostel Supervisor - Abbotsford Hostel
• Unit Manager - Nursing Home
• Pastoral Care Co-ordinator
• Activities Co-ordinator

Maryville Hostel

• Relatives and Friends
• Hostel Co-ordinator (Chairperson)
• Quality Manager
• Pastoral Care Co-ordinator

QUORUM

FREQUENCY OF MEETINGS 

• Quarterly: Maryville Hostel
• Quarterly: Nursing Home, Abbotsford Hostel

Meeting schedule notification placed in Spreading the Word Newsletter, and notice of meeting placed at reception foyer at both Boronia and Abbotsford.